Commissions

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Please contact info@sofiaroe.com if you are interested in commissioning Sofia Roe to produce a painting, pet portrait, ceramic piece or quilt.

 

During the consultation process, you will have the opportunity to discuss specific design requirements and timescales, and to provide any relevant information (e.g., photos of your pet if commissioning a pet portrait).

 

Once complete, a photograph of the commissioned work will be emailed to you to ensure you are entirely satisfied with the product before making delivery.

 

Please be advised that handmade products may have variation in build quality which is to be expected due to the bespoke nature of handmade products. Also, our digital images are sometimes lightly doctored (e.g., to improve lighting) and products may not always arrive in precisely the way they are depicted or described online.

 

We do not accept cancellations or returns for commissioned orders which have been personalised to your requests and/or products with bespoke alterations unless the product is faulty, damaged in transit, or misdescribed. In such cases, if the fault/damage to your commissioned product can be rectified, this will be done by Sofia Roe and returned back to you at no extra cost. If the fault/damage is beyond repair, you will be offered a Sofia Roe replacement at no extra cost. There may be a wait for the replacement depending on the waiting list at that time, but we will endeavour to produce a replacement as soon as possible. If we are unable to repair or replace the commissioned item, you may receive a refund.